Championing independents. Celebrating originality.⁠ Championing independents. Celebrating originality.⁠

Delivery & Returns

DELIVERY OPTIONS

 

  48 hour letterbox - £2.99
48 hour tracked - £4.95
24 hour tracked - £6.95

Free standard UK delivery over £60

48 hour letterbox-
Items which are small enough to fit in a letterbox sized parcel are now shipped at a reduced cost. Dispatched within 1-3 working days of receipt to the delivery address provided at checkout using 2nd class Royal Mail. We recommend providing an email address AND a contact telephone number in case we have any questions. Orders placed Friday, Saturday or Sunday will be dispatched on the following Monday.
It is your responsibility to ensure that the delivery address you give us is correct and that there is somebody to sign for and take delivery of the goods from the delivery service used. We cannot be held accountable if delays occur due to missing address information.

48 hour tracked -

Orders are dispatched within 1-3 working days of receipt to the delivery address provided at Checkout using Royal Mail 48 hour tracked delivery service. We recommend providing an email AND a contact telephone number in case we have any queries. Orders placed Friday, Saturday or Sunday will be dispatched on the following Monday.
It is your responsibility to ensure that the delivery address you give us is correct and that there is somebody to sign for and take delivery of the goods from the delivery service used. We cannot be held accountable if delays occur due to missing address information.

24 hour tracked  -
All orders placed will be dispatched the next working day using a 24 hour tracked service.  Orders placed Friday, Saturday or Sunday will be dispatched on the following Monday.

It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used. We cannot be held responsible if delays occur due to missing address information.

If you have any queries about your order please email us via: hello@yourkindlifestyle.co.uk and quote your order no and tracking reference (if applicable).

Our Packaging

We strive to be environmentally friendly and are constantly reviewing where we can minimise any waste in our business. Where possible we try to reuse packaging and boxes that our makers use to send out their orders, and it would be super if our customers could also reuse the packaging they receive from us.

When sending orders we try to use as little packaging as possible, but fragile items will require robust biodegradable paper ‘bubble wrap’ to protect them during transit. To cut down on waste, we do not include paper invoices in our orders (unless specifically requested). 

Should a signature not be received, your parcel will be taken to your local dispatch depot and it will be your responsibility to arrange collection or redelivery (no cost) on a day to suit you - this will need to be done within 2 weeks or your order will be sent back to us. We can not be held responsible for delays should this happen and you will be charged for the 2nd dispatch.

Please note: Royal Mail is using contactless delivery at the moment which means that when your order is delivered, the driver will knock at the door and the box will be left on your doorstep for you to pick up. Your name and an image will be taken as proof of delivery, instead of you having to sign for the parcel. You will receive an email confirmation of dispatch with a tracking number.

International delivery:

We are currently sending out orders within the UK only.

Returns

We hope that you love our products, however, should you wish to return anything to us please contact us by email at hello@chilledindigo.com  before sending the items back to us.

We accept returns for unopened, unused items up to 14 days after receipt of purchase. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

In order for your unwanted item to be eligible for a return, your item must be in the same condition you received it, unused, with tags, and in its original packaging. Breakable items must be packed for return in a sturdy box with the original packing peanuts - please do not wrap the product in tissue with no padding, as this will cause damage during transit and will mean we cannot accept your return.

If you would like to return:

You are responsible for the cost of returning the unwanted item back to us. Please remember to send your parcel by recorded delivery as we cannot be held responsible for goods lost in transit. Original delivery charges are non-refundable.

Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If items are damaged or opened we will not be able to process your refund.

If the item is accepted for return, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days (this may depend on your bank).

Goods exempt from being returned :

We are unable to refund for skincare or consumable goods. Please note that for hygiene reasons underwear cannot be returned or exchanged.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first contact your credit/debit card company, there is often some processing time before a refund appears on statements.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@chilledindogo.com

Exchanges (if applicable)

We only replace items if they are faulty or damaged. If you have received a damaged item please email us at hello@chilledindigo.com with your order number and include images of the fault and a description so we can best assist you.

We cannot cover the cost of returns. We always recommend using a trackable service or purchasing additional shipping insurance for your item incase of loss or damage. We cannot guarantee receipt of parcels if they are lost due to delivery service error.

Please contact us before returning the item. If a replacement is not possible for any reason, we will be happy to refund you in full or offer an exchange.

Should you receive an incorrect item in your order, please follow the above information, ensuring to contact us first and we will reimbursed the cost of returning to us (receipt of posting will be required).